Government alcohol monopoly stores

Age verification controls are used to secure that no alcohol is being sold to anyone less than 20 years of age. Mystery shopping is used to continue and strengthen an award-winning project called “Det goda kundmötet”.

“At Systembolaget we strive to always deliver the best possible service and to generously share our knowledge to our customers all while keeping the age verification control-system our main priority. This is why we have chosen to work together with Better Business, so that we can get feedback on our services, improve sales and continuing vending with responsibility.”

– Rebecca Lenander , Operations developer Customer meeting, Systembolaget

Read more about Systembolaget’s social responsibility and role here: